PRIVACY POLICY — www.asrealdiets.com

Last updated: September 18, 2025

This Privacy Policy explains how AS Real Diets (“we”, “us”, “our”) collects, uses, stores, shares, and protects personal information when you visit or use the website www.asrealdiets.com  and when you sign up for our services, consultations, or communications (collectively, the “Platform”).

By using the Platform, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Platform or provide personal information.

 

1. Personal data we collect

We collect the following categories of personal data, as necessary to provide our services:

Identity & contact information

• Full name, email address, phone number, city.

Demographic & profile information

• Age or date of birth, gender, marital status, religion (if voluntarily provided).

Health & sensitive personal data

• Height, weight, medical history, current medications, diagnoses, lab reports, symptoms, and other health-related information necessary for diagnosis and diet/therapy planning.
• Physical/physique photos submitted for assessment (with client consent).

Financial & transactional data

• Payment details and transaction records (we do not store full card numbers; these are handled by our payment processors).

Communications & content

• Messages, notes, and files exchanged via website forms, Google Forms, Microsoft Forms, WhatsApp chats/calls, email, or during consultations.

Usage & device data

• Cookies, IP address, browser and device information, pages visited, time spent on pages, and analytics data.

2. How we collect personal data

We collect data in the following ways:

• Directly from you when you register, fill forms on the website, submit health information, upload photos, or communicate via WhatsApp/email/phone.
• Through Google Forms / Microsoft Forms used for intake or assessments.
• Automatically via cookies and analytics tools when you use the website.
• From third parties you authorize (for example, labs or your other doctors when you provide reports).

3. Purposes for which we use personal data

We process personal data for the following purposes:

Primary care & service delivery

• To assess, diagnose (within BNYS/naturopathy scope), create personalised diet and lifestyle plans, deliver consultations, and monitor progress.

Administrative & billing

• To manage subscriptions, process payments, send invoices and appointment reminders.

Communications

• To respond to your messages, schedule consultations, provide customer support, and send transactional messages (appointment confirmations, program updates).

Marketing & promotions

• To send promotional emails, SMS, or WhatsApp messages about programs, offers, or testimonials. (You can opt out at any time — see Section 9.)

Research & improvement

• To anonymize and analyze aggregated data to improve services, create non-identifiable research insights, and measure program effectiveness.

Legal, safety & fraud prevention

• To comply with legal obligations, prevent fraud, and protect the safety and rights of users and the Platform.

De-identified promotional content

• With your explicit consent we may use client images or results with identity obscured (e.g., blurred faces) for marketing or educational materials. We will never publish identifiable health information without separate express consent.

4. Legal basis and sensitive data

Because we process health and medical information (sensitive personal data), we will only process such data with your explicit consent, or as otherwise permitted by applicable law. By submitting health information to us, you explicitly consent to our processing of that information for the purposes listed in Section 3.

 

5. Who we share data with

We may share personal data with:

• Authorized staff: Our nutritionists, authorized assistants, and administrative staff who need the data to provide services.
• Service providers: Payment processors, hosting providers, analytics providers, email/SMS platforms, and other third-party tools that process data on our behalf. These providers are contractually required to protect your data.
• Medical providers & labs: When necessary and with your consent (e.g., you send us lab reports or authorize us to obtain them).
• Legal & regulatory authorities: If required by law or to respond to lawful requests.
• Acquirers or business partners: In event of merger, sale, or reorganization, subject to confidentiality and notice to users.

We do not sell your personal data. Any sharing will be limited to what is necessary for the purpose and regulated by agreements to protect your privacy.

 

6. Where we store & how we protect data

Storage locations

• Data is stored on our website server and in secure tools/services (e.g., cloud storage, Excel files maintained by our team, WhatsApp chat backups used for care). Payment details are processed and stored by our payment processors.

Security measures

• We implement reasonable technical, administrative, and organizational safeguards — such as access controls, password protection, encryption in transit, routine access reviews, and secure backups — to protect personal data from unauthorized access, alteration, disclosure, or destruction.

Important note about WhatsApp

• WhatsApp is a third-party platform; while messages are end-to-end encrypted between you and us, backups or forwarding may not be secure. By communicating via WhatsApp you acknowledge the platform’s data practices. We advise caution when sharing highly sensitive information via third-party messaging.

While we use reasonable security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

 

7. Retention of personal data

You indicated you keep data “mostly forever.” We recommend the following practical rule (which we include here — you may change it later):

• Active client data: We retain data while you are an active client and for a period of 7 years after the end of services for medical recordkeeping, legal, and compliance reasons.
• Marketing & aggregated data: De-identified or aggregated data may be retained indefinitely.
• If you request deletion: We will delete or anonymize your personal data upon verified request, subject to any legal or medical record retention obligations (for example, where retention is required by law or for medical/legal defense).
• If you wish to request deletion or amendment, contact us at support@asrealdiets.com

8. Cookies, analytics & tracking

We use cookies and analytics tools (for example, Google Analytics — if activated) to improve site performance, analyze usage, and for advertising and remarketing (if enabled). Cookies may include:

• Essential cookies (required for site operation).
• Performance and analytics cookies (to measure usage).
• Marketing cookies (for advertising and retargeting).

You can manage or block cookies through your browser settings. Blocking cookies may affect site functionality.

If/when we enable specific third-party trackers (e.g., Facebook Pixel, Google Ads), we will disclose them and provide users the option to opt out of marketing tracking.

9. Marketing communications & testimonials

• We will only send promotional emails/SMS/WhatsApp messages if you opt in or if you are an active client and have not opted out.
• You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails or contacting support@asrealdiets.com

10. Your rights & how to exercise them

Subject to applicable law, you have rights, including:

• Access – request a copy of the personal data we hold about you.
• Correction – request correction of inaccuracies.
• Deletion – request deletion of your personal data (subject to retention obligations).
• Restriction – request restriction of processing in certain cases.
• Portability – request transfer of your personal data in a commonly used format.
• Withdraw consent – withdraw previously given consent for processing (this will not affect processing that occurred before withdrawal).

11. Third-party links & services

Our Platform may include links to third-party websites or services (e.g., payment gateways, labs, analytics). This Privacy Policy does not apply to those third parties. We encourage you to read their privacy policies before providing personal information.

12. International transfers

If we transfer personal data to service providers located outside India (for example, cloud services or analytics providers), we will take reasonable steps to ensure an adequate level of protection as required by applicable law. If you are located in jurisdictions with additional requirements (for example the EU), and we later offer services there, we will make updates to comply with relevant laws (e.g., GDPR).

13. Children’s data

The Platform is not intended for individuals under 18. We do not knowingly collect or solicit data from minors. If we learn that we have collected personal data of a minor without parental consent, we will take steps to delete it.

14. Changes to this policy

We may update this Privacy Policy from time to time. If changes are material, we will notify users via email or by posting a prominent notice on the Platform. The “Last updated” date at the top reflects the effective date.

15. Contact & grievance officer

If you have questions, requests about your personal data, or complaints about how we handle your data, please contact:

Data Controller / Grievance Officer
AS Real Diets
Email: support@asrealdiets.com

16. Governing law

This Privacy Policy and any dispute related to it are governed by the laws of India. Disputes will be subject to the courts and authorities specified in our Terms & Conditions.